Support

Need help with QuickPen?

Use the channels below for installation, update, license and capture issues.

1. Support channels

• Contact: Hugo Uchôas Borges hugouchoas@outlook.com
• Releases and issues: github.com/hugouchoasborges/quick-pen-releases

2. Before opening an issue

• Confirm you are on the latest stable installer.
• Include steps to reproduce, expected behavior and what happened.
• When relevant, include app version, Windows version and monitor/DPI setup.

3. Quick troubleshooting

• If the radial menu does not open, confirm the double-Ctrl press happens inside 300ms.
• If a tool stops responding, press Esc to leave the current context and try again.
• If capture results look empty, retry after disabling Freeze or after restarting QuickPen.
• If updates fail, reinstall with the latest installer from the releases page.